We are now offering Day Camp, Resident Camp and FT Chlid Care Programs online.

 

Please review our most Frequently Asked Questions to help ensure your registration goes smoothly:

 

A. Click on the online registration link from the website home or program page.

 

Q. What types of programs may I register for online?
A. Right now, you may register for day and resident camps online. You must have a program membership to register for these programs. If you are not a program member, this cost will be added automatically to your total. Aquatics and Sports/Recreation programs will be available soon. Please visit the branch location for more information on becoming a YMCA Facility member (Oakland, Hilltop & Fremont/Newark)

 

Q. Does it matter when my membership expires?
A. Yes. If your membership expires before the program ends, you will be charged the non-member rate for the program. Be sure to renew your membership with your home YMCA branch, then register online.

 

Q. What information do I need to login to online registration?
A. If you are a facility member, you need to know the facility access number (on the back of the primary adult's membership card and the primary adult’s date of birth.

 

Q. What is a primary adult?
A. The person on your YMCA account whose member number ends with the two digit code -00 (dash zero zero).

 

Q:  What do I do if I don’t have a membership card or key-tag to help me log in?
A: If you don’t have a membership card, click on the link that says “To create a new account… Click Here” and fill out the attached form. When you have finished the entire form, click on the send button to e-mail it to your local YMCA branch. A staff member will verify or enter you into our system and contact you with your login information.  Please note: After entering in each child’s information, you will need to click on the “Add Child” link. This action includes the child in the email form that is sent to your YMCA branch.

 

Q. What should I do if I try to login and I get an error message?
A. Try again with a different adult's facility access number and date of birth. If you still get an error message, contact your branch to find out who on your YMCA account is the primary adult. A staff member should be able to create your account.

 

Q:  Can I purchase a facility membership online?
A:  Unfortunately, facility memberships to our Downtown Oakland, Hilltop and Fremont/Newark branches are not available online at this time. Please visit your local YMCA branch so we can get to know you and provide you with a tour!

 

Q:  Is online registration secure?
A: Yes. The online registration site will secure your private information using an SSL certificate.

 

Q  How do I search for programs?
A:  Using the search box, you can search for programs by:

*You will be able to choose from a list for these searches.** You do not need to know the 5-digit code in order to search for programs

 

Q:  Can I cancel a program online and receive a refund?
A:  No. Cancellations must be requested in person at your local YMCA branch. At the branch, you will be asked to complete a cancellation form and a credit/refund request form.

 

Q:  Is Financial Assistance available?
A:  Yes, but you will need to contact your local branch for an application and guidelines. If approved, you will be contacted by mail and may then be able to register online with the discount reflected to your account for specific programs or membership.